Frequently Asked Questions

All OSN products are made with 100% natural and plant-based ingredients which are safe for vegetarians and vegans to consume.

All OSN products are safe for pregnant and lactating mothers, as well as their babies. In fact, we recommend mothers take OSN Active Guard during pregnancy to ensure their baby has high levels of friendly bacteria even at a young age. For more product health benefits, read here.

We recommend consuming 2 to 4 soft gels per day to maintain good health. Best consumed on an empty stomach such as before breakfast every morning. However, if you are currently feeling unwell or facing any health concerns, we recommend consuming 8 to 10 soft gels per day until your health stabilises.

If you are on antibiotics, we suggest increasing the dosage to 6 to 10 capsules daily until 2 weeks after your antibiotics course. Do not take OSN Active Guard within 3 hours of taking antibiotics as this reduces the efficacy of the product. If you are on other medications, we suggest you take OSN Active Guard at a different time of the day.

OSN Active Greens is a good source of plant protein, provides essential nutrients and vitamins, neutralises body acidity, and has anti-inflammatory properties. For more health benefits and product information, read here.

We recommend taking OSN Active Greens twice a day. Mix 2 spoons of powder with 8 oz water, fruit juice, or other beverage at cold or room temperature. For better results and maximum effectiveness, consume Active Greens before meals. For children, you can lower the amount to 1 spoon twice a day.

OSN Activia improves bowel movements, repairs muscle tissues, heals acne quicker, and relieves menstrual cramps. For more health benefits and product information, read here.

We recommend taking at least one sachet everyday for optimal results. Add one sachet into 250ml - 400ml of room temperature water. Wait for 2-3 minutes and stir well before drinking. You can also blend OSN Activia with different fruits and juices to create healthy chia smoothies!

• For Active Guard: If your product doesn’t display any whiteish discoloration, it is still safe to consume.
• For Active Greens and Activia: If your product doesn’t contain any clumps or solidified powder at the bottom of the container, it is still safe to consume.

Please share more details with us via WhatsApp (+6011-16231153) so we can provide a more specific recommendation!

Oral SPA PRO is designed with deep cleaning and durability in mind. Experience superior shine and effective brushing with its 42,000 brush strokes per minute.

Oral SPA GO is designed to be your cleaning companion on-the-go. Compact and sleek at a height of only 15.5cm and boasting 38,000 brush strokes per minute, this toothbrush not only fits into any facial kit but also guarantees your oral hygiene in one tiny package.

Twist the bottom of the toothbrush to power it on, then brush normally as if you were using a manual toothbrush. For deeper cleaning, keep your toothbrush stationary in one area of your mouth for 30 seconds, then move onto other areas until your teeth are sparkly clean.

Yes, all our toothbrushes are battery powered and can last up to 3-4 months with 10 minutes of daily use. The Oral SPA PRO uses one AA battery and the Oral SPA GO uses one AAA battery. This is to remove the inconvenience of waiting for your toothbrush to charge whenever power runs out.

It is recommended to replace your toothbrush head every month or sooner if there are signs of breakdown and wear. Each Oral SPA toothbrush comes with a detachable brush head as an eco-friendly and convenient solution.

It is recommended to brush your teeth at least twice a day for 2-3 minutes each time. For brushing to be most effective, try the Japanese or Korean method and brush your teeth right after every meal!

Simply use a damp cloth to wipe the body of the toothbrush.

As approved by professional dentists, our toothbrushes feature soft nylon bristles and silicon bumper heads which are suitable for braces and dental implants. Our toothbrushes are also suitable for orthodontic, periodontal, and elderly patients.

Yes, our soft and gentle brush heads are not only suitable, but also comfortable for children’s developing teeth and gums.

We only offer one standard of softness. However, our soft nylon bristles imported from Japan have been carefully designed to be as gentle as possible to gums and teeth.

The “SPA” in Oral SPA stands for Science, Passion, and Art. Our goal is to provide research-backed, quality products that add value to your everyday life in the form of sleek and travel-friendly design.

Our online store ships across Malaysia and internationally to Singapore and Hong Kong. For customers in USA, you can also shop OSN products from our official Amazon store here.

Typically it takes 1-3 working days to deliver to West Malaysia, and 7-10 working days to deliver to East Malaysia and internationally.

Yes, simply select the “self pick-up” option at checkout and our team will provide you further details.

You can pay online via credit card, debit card, or bank transfer via FPX. You can also redeem Store Credits to pay for your order. If you don’t have sufficient Store Credits balance, you can convert Loyalty Points to Store Credits OR top up more Store Credits at the checkout page.

Please double check if you have uploaded your bank transfer proof of payment. Once it’s completed, your order should be processed and you will receive a confirmation email shortly.

No problem! Message us on Facebook, Instagram, or WhatsApp (+6011-16231153) and our customer service team will guide you through the necessary steps.

Store Credits can be used to make purchases on our online store. Although there is no direct way to earn Store Credits, you can convert Loyalty Points to Store Credits to use later.

Both Loyalty Points and Store Credits balance can be checked on My Account page.

While Loyalty Points cannot be redeemed directly, you can redeem Store Credits to make purchases on our online store. If you don’t have sufficient balance, you can top up more Store Credits directly at the checkout page OR pay the balance with other payment methods.

You can convert Loyalty Points to Store Credits at My Account page, or directly at checkout. However, Store Credits cannot be converted back to Loyalty Points once they are converted.

You can submit a request to cash out your Loyalty Points at My Account page. Submissions are reviewed at the end of every week, and provided there are no further issues, your payout will be processed by the following Tuesday.

Each payout is subject to a 2% transaction fee which is calculated by the system automatically. This feature is available for Malaysian bank account holders only.

Each time your referral makes a purchase on our online store, you will earn Loyalty Points! Gain more referrals to earn more Loyalty Points, and eventually become an OSN Ambassador to earn accelerated points on each purchase.

There are a few reasons this could happen:

• You’re not a member or you’re not logged in. Make sure to login to your account before making any purchases!
• You haven’t made a purchase in the last 6 months. Loyalty Points are only awarded to active shoppers.
• You’re spending Store Credit or using discount codes. Loyalty Points can only be earned from purchases using cash.
• Your Loyalty Points may not be reflected yet because points balance are updated daily at midnight.

If you’re experiencing a different issue, kindly contact our customer service team through one of the following channels, and we will ensure to credit your account appropriately:

• WhatsApp: +6011 1623 1153
• Email: info@osn.com.my
• Instagram: www.instagram.com/osnofficial_
• Facebook: www.facebook.com/osnofficialmy

Product pages only reflect the baseline points earned by all customers. As an OSN Ambassador, your accelerated points will be reflected accordingly on your My Account balance.

As we recently migrated to a new website, existing users will need to reset their password for safety and privacy reasons. You can do this by clicking “Forgot Password” on the login screen.

The “SPA” in Oral SPA stands for Science, Passion, and Art. Our goal is to provide research-backed, quality products that add value to your everyday life in the form of sleek and travel-friendly design.

Damaged products are defined as follows:

a. Active Guard: Products showing white spots or discoloration that were not caused by customer mishandling.

b. Activia and Active Greens: Products that develop wet clumps, excluding cases where the products have been stored for more than 3 years.

c. Oral SPA Toothbrushes: Products with motors that stop working within 3 months of initial purchase, excluding cases where product has been submerged in water for longer than 30 minutes and dropped from a height taller than 2 stories.

If you have received a damaged product that falls within the defined criteria, please follow these steps to initiate the return and exchange process:

a. Contact our customer support team within 3 days of receiving the damaged product by emailing us at info@osn.com.my WhatsApp us at +6011-1623 1153.

b. Provide the following information in your communication:
Order number
Product name
Nature of the damage

c. Our customer support team will guide you through the return process, including providing a return shipping label if necessary.

d. Once we receive the damaged product, we will inspect it to ensure it meets our defined criteria for damage. If the product qualifies, we will promptly send you a replacement.

Please note that this policy does not cover:

a. Damage caused by misuse, mishandling, or negligence on the part of the customer.

b. Products that have been altered or modified in any way.

c. Damage claims when we are not notified within 3 days upon receiving the products.

If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer support team at info@osn.com.my WhatsApp us at +6011-1623 1153. We are here to assist you and ensure that you have a positive shopping experience with us.