FAQs

Questions about Ordering Online

 

Q. How do I place my order on the website? 

  1. Click the “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to view other products or click “Checkout” to proceed with your payment.
  3. On the "Login" page, you'll need to log in to your account using your Username and Password. If you don't have an account created yet, you'll need to register an account before you can proceed with your payment.
  4. Confirm your shipping address on the “Shipping Address” page, then click the "Next" button
  5. Select your preferred shipping method, then click the “Next” button.
  6. Select your preferred payment method, then click the “Next” button.
  7. After completing the above steps, reconfirm your billing details and agree on the Terms & Conditions.
  8. Click “Confirm Order” to complete your order.

 

Q. What are the available payment methods?

1.  Credit Card

Available via Paypal (Visa or Mastercard / American Express / Paypal Funds) or via Ipay88 (Visa or Mastercard / Internet Banking).
 

2. Invoice / Cheque / Offline Bank Transfer (Temporarily Unavailable)

  • Step 1: Please transfer your payment to the following details 
    • Bank : Public Bank
    • Bank Account : 3105459116
    • Account Name : OSN Network SDN BHD
  • Step 2: Compile your details after the payment has been made
    • Bank Name
    • Banking Date
    • Banking Time 
    • Banking Reference No 
    • Total Amount paid 
    • Your Order No
    • A scan, screenshot, or picture of The Proof of Payment
  • Step 3: Send the details in Step 2 to any of these channels: 
    • Facebook Live Chat Messenger: http://m.me/osnonline
    • Email Address : info@osn.com.my  
    • Whatsapp : +60 12-495 2930 (*Calling is not available)

*Note: Your purchased products will not be delivered until we have this confirmation.

 

Q. How long will it take to deliver my order? 

Delivery usually take about 2 to 3 business days for Malaysia. For Singapore and international deliveries, it may take up to 7 working days or more to be delivered. 

 

Q. What currency is used for online orders? 

Please refer to our supported currencies below: 

  • Malaysia - MYR
  • Singapore - SGD
  • International - USD

 

Q. Can I cancel an existing order that has been made? 

Yes, but only orders that are in Pending Status can be cancelled. Orders that are still shipping or has already been shipped cannot be cancelled. 

To cancel an order, send an email to our customer service email at info@osn.com.my with the subject title “Request to cancel order” in order to inform us about the order cancellation.

 

Q. My order has an error. Can I get it replaced or refunded? 

If you spot any abnormalities with your product, WhatsApp us at +60124952930 or call us at (6)03 7710 9739 and we will have your product replaced or refunded immediately as long as it meets our return & refund policy. Learn more about it here.

 


 

Questions about my OSN Account

 

Q. How do I change my account's personal information and shipping address? 

  1. Log into your account on www.osn.com.my
  2. Click on “Account Maintenance
  3. Edit your account information and shipping address here

 

Q. I forgot my account password. How can i retrieve it? 

  1. Click on “Lost Password?” and in the box enter the email address you used to register on our website.
  2. Click "Submit"
  3. A verification code will be sent to your email. Once you've received the code, you will be able to create a new password for your account.

 


 

Other FAQs

 

Q. Can you recommend a product for me? 

Yes! Each OSN product offers unique benefits that can be catered to your body's needs, so reach out to our customer service team for a personal recommendation.

 

Q. I still have doubts!

Our customer service team is available 7 days a week to help make your shopping experience as smooth and comfortable as possible. Send your questions to us via email at info@osn.com.my, WhatsApp at +60124952930 or call us at (6)03 7710 9739. We'll get back to you within 24 hours!