Questions about Ordering Online
Q. How do I place my order on the website?
- Click the “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to view other products or click “Checkout” to proceed with your payment.
- On the "Login" page, you'll need to log in to your account using your Username and Password. If you don't have an account created yet, you'll need to register an account before you can proceed with your payment.
- Confirm your shipping address on the “Shipping Address” page, then click the "Next" button
- Select your preferred shipping method, then click the “Next” button.
- Select your preferred payment method, then click the “Next” button.
- After completing the above steps, reconfirm your billing details and agree on the Terms & Conditions.
- Click “Confirm Order” to complete your order.
Q. What are the available payment methods?
1. Credit Card
Available via Paypal (Visa or Mastercard / American Express / Paypal Funds) or via Ipay88 (Visa or Mastercard / Internet Banking).
2. Invoice / Cheque / Offline Bank Transfer
- Step 1: Please transfer your payment to the following details
- Bank : Public Bank
- Bank Account : 3105459116
- Account Name : OSN Network SDN BHD
- Step 2: Compile your details after the payment has been made
- Name of your account
- Banking Date
- Banking Reference No
- Total Amount paid
- Your Order No#
- A scan, screenshot, or picture of The Proof of Payment
- Step 3: Send the details in Step 2 to any of these channels:
*Note: Your purchased products will not be delivered until we have this confirmation.
Q. Can I cancel an existing order that has been made?
Yes, but only orders that are in Pending Status can be cancelled. Orders that are still shipping or has already been shipped cannot be cancelled.
To cancel an order, send an email to our customer service email at email@example.com with the subject title “Request to cancel order” in order to inform us about the order cancellation.
Q. My order has an error. Can I get it replaced or refunded?
If you spot any abnormalities with your product, WhatsApp us at +6011 1623 1153 (or simply click this link https://wa.link/qrgjhk) or call us at (6)03 7710 9739 and we will have your product replaced or refunded immediately as long as it meets our return & refund policy. Learn more about it here.
Q. How do I get free shipping?
Free standard shipping via SkyNet for orders above RM100.
Free express (same-day delivery) via Grab Express for orders RM900 and above within Klang Valley areas, our staff will contact you for this offer to organise a convenient time for the delivery. Same-day deliveries for orders made on the weekends are may not be available.
Q. How long will it take to deliver my order?
As the MCO has been implemented, please expect delays in delivery. Our website www.osn.com.my will still be taking orders and we will be sending out your orders periodically, every week. You'll receive a tracking link in your email inbox as soon as your order ships. If you have any questions, please feel free to contact our customer support team via WhatsApp us at +6011 1623 1153 (or simply click this link https://wa.link/qrgjhk) or via email firstname.lastname@example.org. We will get back to you within 24 hours. We appreciate your patience and are doing our best to ship all orders in time. We hope all our customers stay safe and healthy with OSN.
Under normal circumstances:
All orders usually take 1-2 business days to be processed. Delivery usually takes about 1 to 3 business days for West Malaysia via Skynet. Due to lockdown restrictions, please expect a delivery period of up to 7 days for East Malaysia.
For Singapore and international deliveries, it may take up to 7 working days or more to be delivered.
Q. What currency is used for online orders?
Please refer to our supported currencies below:
- Malaysia - MYR
- Singapore - SGD
- International - USD
Questions about my OSN Account
Q. How do I change my account's personal information and shipping address?
- Log into your account on www.osn.com.my
- Click on “Account Maintenance”
- Edit your account information and shipping address here
Q. I forgot my account password. How can I retrieve it?
- Click on “Lost Password?” and in the box enter the email address you used to register on our website.
- Click "Submit"
- A verification code will be sent to your email. Once you've received the code, you will be able to create a new password for your account.
Q. Can you recommend a product for me?
Yes! Each OSN product offers unique benefits that can be catered to your body's needs, so reach out to our customer service team for a personal recommendation.
Q. I still have doubts!
Our customer service team is available 7 days a week to help make your shopping experience as smooth and comfortable as possible. Send your questions to us via email at email@example.com, WhatsApp us at +6011 1623 1153 (or simply click this link https://wa.link/qrgjhk) or call us at (6)03 7710 9739. We'll get back to you within 24 hours!